Solving Your Plumbing Problems in McHenry Since 2005

At B-N-K Plumbing, we’re a plumbing company that doesn’t take our continued success serving the McHenry County and Lake County regions for granted. Instead, we earn your business by constantly asking ourselves this simple question: What do people want when they call a plumber? It may sound obvious, but too often companies overlook customers even as they serve them.

This is the story of how our company came to be loved by people throughout this region for our high-quality and customer-centric plumbing services. (By the way, if you want to learn more about the services we offer, follow the button below.)

Founded with a Goal of Better Customer Service

Brendan Murray had been a licensed plumber for over a decade when he decided to start B-N-K Plumbing in 2005. His time in the industry taught him what customers want and don’t want when they call a plumber.

They don’t want workers who treat them like numbers by neglecting to listen to them and failing to address their complaints. Nor do they want plumbers who are stuck in their ways and turn a blind eye to new, better technology. They especially don’t want workers who show up late for appointments in dirty uniforms and poorly stocked trucks.

So, what do people want when they call a plumber? Brendan put himself in his customers’ shoes and answered that question. Then he shaped his new business into one that would always fulfill people’s most pressing plumbing desires.

To this day, B-N-K Plumbing provides the following things people want most:

Fast and Reliable Responses

The first thing people want is speed. They want to spend as little time as possible waiting around for their plumbing issue to get resolved. Therefore, we prioritize punctuality and quick responses to our customers’ requests. We offer same-day response and arrive as close to the start of the appointment window as we can for prompt service.

Professional and Respectful Care

Our customers also want professional plumbers who will treat their homes with the utmost respect, and that’s what we give them. B-N-K Plumbing technicians always arrive with a clean truck and neat uniform and take all necessary precautions to keep your home neat and tidy. That’s what we mean when we say, “We treat your house like our house!”

Plumber fixing a water heater
Plumbing tools on a hardwood floor that our plumbing company might use

Attentive and Intentional Service

People also want a friendly and responsive expert who truly cares about solving their problems. For this reason, Brendan trains all our team members to listen first to understand the customer’s issue. By doing this, the plumber can directly address what is most important to the customer during the appointment.

Effective and Cutting-Edge Solutions

Most of all, people want the best solutions to their plumbing problems. To meet this need, Brendan keeps his finger on the pulse of the latest innovations in the plumbing industry. Each team member receives ongoing training to provide the best techniques for fixing leaks, installing sump pumps, repairing water heaters and more.

Continually Improving Our Plumbing Company Team

Brendan founded B-N-K Plumbing on these principles of exceptional customer service, and it wasn’t long before they started paying off. Many top plumbing technicians joined his team because they noticed he was treating his customers right and doing the same for his employees.

After less than two years, the small company that began in Brendan’s garage had moved into a large warehouse space and was serving customers throughout McHenry County and Lake County.

As we mentioned above, we didn’t rest on this success. Rather, we kept working hard to provide the quality service we’d become known for. To this day, we arrive early, listen carefully to our customers, respect their property and keep our trucks stocked with the latest top-quality plumbing equipment.

A Plumbing Company Making a Positive Difference for Our Customers

What makes our efforts worth it is to see the incredible difference we’re making in people’s lives. Plumbing problems are some of the most annoying things that can disrupt someone’s day. The fact that we can make a disrupted day brighter with quick repairs and friendly service is what brings us the most satisfaction.

But don’t only listen to what we say about our company. Check out the testimonials below to read what our customers think of us:

B-N-K Plumbing
Based on 138 reviews
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David SeresDavid Seres
17:53 22 Nov 23
Brandon & Kaydon were terrific. They both were extremely knowledgeable and friendly. They took care of our plumbing issues and I suggest you ask for them.
Kathy SKathy S
16:58 10 Nov 23
Brendan did a great job, was professional and fixed the problem. Would call them again!
00:13 31 Oct 23
Thank you Brendan for taking care of my family. Quick and easy to work with. Repair was done same day that I called.
Justin GJustin G
20:26 30 Oct 23
Completely unprofessional when dispatched through American Home Shield. Ignored all the complaints that were listed, then had the audacity to state that they were all pre-existing prior them coming out, and tried to have my claim denied. I had just moved into the house a week before, there's no possible way it could be considered a pre-existing condition as no one had any knowledge of any leaks. I'm convinced they are buying google reviews to appear that they are a reputable business.
ethan wasikethan wasik
21:21 29 Oct 23
great place to get you plumbing needs done. honest hard working company. I recommend highly. if your looksling for great clean work I would start here.
Stanley MooreStanley Moore
18:56 09 Oct 23
Great company and the technician they sent Brendan was AWESOME!! He was very smart and fast I really appreciate the the great service. They are my preferred vendor for all my plumbing issues.
Katlyn RodriguezKatlyn Rodriguez
02:14 30 Sep 23
This company is professional and the employees are knowledgeable. Will recommend to all my friends, family, & co-workers for all their plumbing concerns. Brendan has amazing customer service skills & gets the job done in a timely manner.
Robert WatsonRobert Watson
15:03 17 Aug 23
If you are assigned these guys from a home warranty, please check your WARRANTY company account. There are some things that will likely not be covered, but it ain't B;N;K's fault -its your home warranty company. Appreciate Brendan calling to explain things and clarify the issue, as well as being calm and courteous when I was really upset with the exclusions, and how the warranty company works. They are doing their job.Jennifer at the front desk was a pro the entire time even though I was really upset with how things were being handled - again, not because of them but because of the warranty company.
Michael IrelandMichael Ireland
13:47 04 Aug 23
We had company visiting and discovered that our guest bathroom shower was not working. Called and explained our issue. They were booked for the day but the owner called me back and said he would drop by that morning. Brendan was here before noon quickly determined the problem and had my shower working in less than a half our. He not only fixed our shower he explained to my wife and I what we should do to avoid this problem in the future. The cost was more than fair. I would recommend and will call if we have any further plumbing needs.

Need a Fast, Friendly and Effective Plumbing Company?

The B-N-K Plumbing team is just a phone call away for all your plumbing needs. We offer leak repair, drain cleaning, sump pumps, water heaters, backflow device testing and more in McHenry, IL, and the surrounding region.

Please contact us today at (815) 363-0026 to get a free quote or request 24/7 emergency service.